Your Rights as an Insurance Client

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1. Professional Advice
You have the right to receive expert and fair guidance from a licensed insurance advisor.

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2. Transparency in Insurance
You have the right to understand how premiums are calculated, what your coverage includes, and how the claims process works.

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3. Disclosure of Broker Compensation
You have the right to know how your insurance advisor is compensated and which companies they work with.

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4. Needs-Based Assessment
You have the right to receive advice tailored to your real-life personal or business needs.

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5. Best Coverage Recommendation
You have the right to receive insurance recommendations that offer the best value and most suitable protection.

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6. Protection of Personal Information
You have the right to have your personal information kept private, secure, and confidential.

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7. Awareness of Obligations
You have the right to clearly understand your duties and responsibilities under the insurance policy.

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8. Claims Assistance
You have the right to be informed about the status of your claim and receive an explanation if a claim is denied.

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9. Right to File a Complaint
You have the right to report any advisor misconduct to the appropriate regulatory authorities.

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10. Dispute Resolution
You have the right to use mediation services and regulatory bodies for resolving insurance-related disputes